Phishing scams can be hard to spot, but here are some warning signs:
Do you know the email address, phone number, or short code? Don’t respond to messages from a sender you don’t recognize.
Are there spelling or grammar mistakes in the message? Does it contain unusual formatting, such as ID numbers or punctuation like exclamation points? It may be a scam, so don’t respond.
If you receive an urgent request to unlock your account, verify your identity, or confirm account details, don't click any links or respond. It's likely a phishing attempt and should be deleted.
Unexpected phone call
Phone numbers can be spoofed to impersonate legitimate companies. If you receive a request by phone for your PIN, temporary access code, or online banking password, do not respond. Call the number on the back of your card or the website to verify the request.
For your security
Masraf Al Rayan may email, text, or call you if we detect unusual account activity. We will not ask for your card PIN, OTP, or online banking password. We may also send you OTP to verify your identity based on an action you have taken, such as when you sign on or use mobile banking. If you receive an unexpected access code, do not provide it to anyone who contacts you asking for it and call Masraf Al Rayan immediately.