How To Report Fraud and suspicious transactions on Accounts
Contact Masraf Al Rayan immediately if you suspect fraud on your account(s) or you responded to a suspicious email, text message, or phone call. When you call, we will review your accounts, identify all unauthorized transactions, and help keep your accounts secure.
If you are purchasing online or traveling outside Qatar , You can easily activate the magnetic stripe through Al Rayan Mobile banking or Internet banking and through the MAR call center.
Kindly contact Masraf Al Rayan immediately on 0097444254040
Email or texts messages
Do not respond to suspicious e-mails or text messages or click any suspicious link or open any unknown attachment or provide any personal account information
If you responded to a suspicious email or text message by clicking a link, opening an attachment, or providing personal or account information, call Masraf Al Rayan immediately.
If you received a suspicious phone call and you shared personal or account information, call Masraf Al Rayan immediately.
call the phone number listed on your debit or credit card, or visit our customer service page at
We will work quickly to resolve your claim as soon as we receive the official dispute form.
Visit ou fraud prevention tips for some easy ways to protect your accounts and follow Masraf Al Rayan official accounts on social media.
If you suspect your company is the victim of fraud or attempted fraud, act fast:
Immediately notify Masraf AL Rayan.
Identify gaps in your internal controls, and address them immediately.
Don’t respond to suspicious and unfamiliar emails that look legitimate.
For more information on fraud prevention or protection, contact your Masraf AL Rayan relation manager.
Phishing Email and Text Scams
Learn how to spot and report suspicious email and text messages that appear to be from Masraf AlRayan.
Phishing is the fraudulent attempt to obtain sensitive information, such as usernames, passwords, and account details, typically through an email, text message, or even a phone call. These messages may impersonate a company, charity, or government agency and often make up an urgent request to convince you to sign on to a fake site, open an email attachment containing malware, or respond with personal or account information. The information you provide can be used to commit identity theft or access your account to steal money.
If you receive a suspicious email or text message, don’t respond, click any links, or open attachments.
If you responded
If you clicked on a link, opened an attachment, or provided personal or account information, call Masraf AL Rayan immediately at +974 4425 4040
If you didn’t respond
If you DID NOT respond to the suspicious request, no further action is necessary.
Phishing scams can be hard to spot, but here are some warning signs:
Do you know the email address, phone number, or short code? Don’t respond to messages from a sender you don’t recognize.
Are there spelling or grammar mistakes in the message? Does it contain unusual formatting, such as ID numbers or punctuation like exclamation points? It may be a scam, so don’t respond.
If you receive an urgent request to unlock your account, verify your identity, or confirm account details, don't click any links or respond. It's likely a phishing attempt and should be deleted.
Unexpected phone call
Phone numbers can be spoofed to impersonate legitimate companies. If you receive a request by phone for your PIN, temporary access code, or online banking password, do not respond. Call the number on the back of your card or the website to verify the request.
For your security
Masraf Al Rayan may email, text, or call you if we detect unusual account activity. We will not ask for your card PIN, OTP, or online banking password. We may also send you OTP to verify your identity based on an action you have taken, such as when you sign on or use mobile banking. If you receive an unexpected access code, do not provide it to anyone who contacts you asking for it and call Masraf Al Rayan immediately.
Email phishing can be difficult to distinguish from legitimate emails. Some examples are:
Non-Masraf Al Rayan email address : The email address of the sender does not include the alrayan.com domain name, but instead uses “masrsaf-alrayan.info”.
Urgent call to action: The email conveys urgency by saying, "you need to update your account today for security purposes" to convince you to take action.
Suspicious URL: The email contains a link that appears to be legitimate, but leads to a fraudulent website. You should preview a URL before clicking on it. If you’re using a computer, hover over the link with your mouse, and the URL will show in the bottom left of your browser window. On an iPhone®, you can tap and hold the link and the URL will appear in a pop-up box. Beware: URLs beginning with "https" can also be used for phishing.
Smishing attacks work like email phishing. The attacker sends a SMS message enticing you to click a link or asks for a reply that contains your private data. Some examples are:
The attacker poses as MOI and threatens the recipient with arrest and financial ruin unless you call the number in the SMS message. If called, they scam you into sending money.
Smishing attack that uses MAR’s brand names with links purported to be to the brand’s site. The attacker will tell you have won money or provide a malicious link to be used for tracking packages
Bank imposter scam
A scammer contacts you pretending to be someone from your bank. They often know some of your personal or account information, which could have been taken from social media, public records, or a data breach. The call may even look like it's coming from your bank because the scammer uses spoofing technology to disguise the number on your caller ID.
Typically, they say that there is suspicious activity on your account and that to stop it you will need to provide an access code from a text or email. They may also ask for other information, such as a PIN or your username and password. Other times, you are told to send money to yourself or someone else to "reverse" the payment.
Watch out for scammers who may be able to spoof a phone number so the caller ID reads “Masraf Al Rayan.”
Know that Masraf Al Rayan will not ask you to send money to anyone, including yourself , to "reverse a transfer," "receive a refund," or anything similar. Remember, if a correction is needed, the bank has your account information.
DO NOT share your access code, PIN, OTP or password with anyone who contacts you requesting it. Masraf Al Rayan will only send you a code when prompted by an action that you’ve initiated, such as signing on to online banking, sending money.
If you receive a code to authorize any amount of money (even 0.01QR) to be transferred or another transaction you didn’t initiate, don’t enter the OTP code in the Masraf Al Rayan Mobile® app or share it with anyone, even if they claim to be from your bank.
If you receive a suspicious phone call, hang up immediately, and if you receive a suspicious text, don’t respond. Contact Masraf Al Rayan directly, using verified, legitimate sources such as a phone number on Masraf Al Rayan website or app, before taking any further action. If the caller claims to be from Masraf Al Rayan, call +974 4425 4040 to verify the request.
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