FAWRAN - FAQs
1) What is ’FAWRAN’?
• FAWRAN is a new service introduced by QCB to enable fund transfer between banks in Qatar. The transfer is instantaneous, and the beneficiary receives the transfer immediately.
2) Who can send/receive funds via the ‘FAWRAN’ service?
• Currently the service is available to Retail/Premier/Private banking customers of AlRayan Bank.
• The FAWRAN option is available under the “Fund Transfer” menu of the mobile application.
• AlRayan Bank customer can send /receive funds to/from :
- Other ARB accounts.
- Other Qatar Bank accounts.
3) Which currencies are currently available for the ‘FAWRAN’ service?
• Currently, customers can send/receive funds only in QAR (to/from QAR denominated accounts).
4) Which account types can be used to receive/send funds via ‘FAWRAN’?
• Customers having a current or savings account in AlRayan Bank can send or receive funds.
5) Does the customer have to register for the ‘FAWRAN’ service?
• Yes. As a first-time user, the customer must register for the service by creating an ‘Alias’ and linking this Alias to his/her saving or current account.
6) What is an ‘Alias’ & why is it needed?
• An ‘Alias’ is a unique name given to your account. This Alias is linked to your Current /Savings account.
• An ‘Alias’ is unique across all banks in Qatar.
• Customers use Aliases to send/receive funds as it is easier to use (instead of typing beneficiary account numbers).
7) What are the types of ‘Aliases’?
There are two types of aliases:
Mobile Alias
• Your Mobile Alias can only be your mobile number registered with AlRayan Bank. This has to be an 8-digit number.
e.g. 55568111
Name Alias
• You Name Alias can be alphabet characters.
• Your Name Alias can be combination of alphabets, numbers & the ‘@’ sign.
e.g. ggg587@, @456784, dilip@123, ahmed, ahmed123 etc.
• Name Alias cannot start with a number.
• Name Alias needs to be at least 3 characters & cannot exceed 20 characters.
# These aliases should be unique and not registered by other customers within banks in Qatar. While creation of the alias, the mobile application will do an alias availability checks.
For information related to FAWRAN Corporate please refer to Corporate section.
8) I have an account with AlRayan Bank. Can I create more than one Alias for this account?
• Yes. You can have one ‘Mobile Alias’ and five ‘Name Alias’ linked to the same account.
9) I have created Alias and want to modify it?
• A created alias cannot be modified. Instead, the customer must delete the Alias and create a new one.
10) What are the limits set for the ‘FAWRAN’ Service?
• A customer can send a maximum of QAR 50,000 per day through the Fawran service. This limit is cumulative for all his accounts/aliases.
The per transaction limit is set at – Minimum- QAR 1 & Maximum QAR 50,000.
11) How do I know the details of the beneficiary (account number/name) when I am sending funds to an Alias?
• While doing the transaction, the system will fetch all details of the beneficiary and show it to the customer to confirm.
12) Does the customer have to create a beneficiary first for sending funds via the FAWRAN service?
• No. Customers don't need to create a beneficiary for sending funds. They simply must input the alias of the beneficiary to proceed.
13) How does a customer dispute a transaction?
• The customer will have to call the call center to raise a dispute.
14) What are the Fees for initiating a FAWRAN transfer?
• Customers will be charged fees based on the below matrix.
Transfer Amount (QAR)
Fees (QAR)
1 - 1,000
QAR 0.5
1001 - 50,000
QAR 2.0
15) How does the ‘Request to Pay’ feature work?
• By using the ‘Request to Pay’ feature, a AlRayan Bank customer (‘Requester’) can request another customer (‘Payer’) to make a payment to the ‘Requester’.
16) How do I use the ‘Request to Pay’ feature?
• The feature is available under the ‘FAWRAN’ menu of the AlRayan Bank application. On selection of the option, customer can select the account where the funds will be credited. Customer can further search the details of the ‘Payer’ to send the request.
17) How are both Parties (Requester & Payer) notified when a request is sent?
• When a ‘Request to Pay’ is initiated, both ‘Requester’ & ‘Payer’ are informed via a SMS
18) How can the ‘Payer’ search and act on a request he has received?
• The ‘Payer’ is notified via an SMS whenever he receives a request to pay. The ‘Payer’ will then log onto the AlRayan Bank Mobile Application and select the “Request to Pay’ icon. On selection all requests he has received will be presented to him.
On click on the request, he is prompted with an option to ‘Approve’ or ‘Reject’ a request. On approving a request, a FAWRAN payment is initiated to the requester. An SMS is sent across to both parties informing them of the action taken
In case of a rejection by the payer, an SMS is sent across to both parties informing them of the action taken.
19) What are the Fees for initiating a ‘Request to Pay’?
• There are no fees for initiating a ‘Request to Pay’ by the ‘Requester’.
When the ‘Payer’ approves a request a FAWRAN payment is initiated. ‘Payer’ will be charged fees based on the below matrix for the FAWRAN payment.
Transfer Amount (QAR)
Fees (QAR)
1 - 1,000
QAR 0.5
1001 - 50,000
QAR 2.0
20) Is there an expiry time for a ‘Request to Pay’ transaction?
Yes, the ‘Payer’ must act upon a ‘Request to Pay’ within a span of 6 hours post which the request will expire.
FAWRAN - FAQs
1) What is ’FAWRAN’?
• FAWRAN is a new service introduced by QCB to enable fund transfer between banks in Qatar. The transfer is instantaneous, and the beneficiary receives the transfer immediately.
2) Who can send/receive funds via the ‘FAWRAN’ service?
• Currently the service is available to Retail/Premier/Private banking customers of AlRayan Bank.
• The FAWRAN option is available under the “Fund Transfer” menu of the mobile application.
• AlRayan Bank customer can send /receive funds to/from :
- Other ARB accounts.
- Other Qatar Bank accounts.
3) Which currencies are currently available for the ‘FAWRAN’ service?
• Currently, customers can send/receive funds only in QAR (to/from QAR denominated accounts).
4) Which account types can be used to receive/send funds via ‘FAWRAN’?
• Customers having a current or savings account in AlRayan Bank can send or receive funds.
5) Does the customer have to register for the ‘FAWRAN’ service?
• Yes. As a first-time user, the customer must register for the service by creating an ‘Alias’ and linking this Alias to his/her saving or current account.
6) What is an ‘Alias’ & why is it needed?
• An ‘Alias’ is a unique name given to your account. This Alias is linked to your Current /Savings account.
• An ‘Alias’ is unique across all banks in Qatar.
• Customers use Aliases to send/receive funds as it is easier to use (instead of typing beneficiary account numbers).
7) What are the types of ‘Aliases’?
There are two types of aliases:
Mobile Alias
• Your Mobile Alias can only be your mobile number registered with AlRayan Bank. This has to be an 8-digit number.
e.g. 55568111
Name Alias
• You Name Alias can be alphabet characters.
• Your Name Alias can be combination of alphabets, numbers & the ‘@’ sign.
e.g. ggg587@, @456784, dilip@123, ahmed, ahmed123 etc.
• Name Alias cannot start with a number.
• Name Alias needs to be at least 3 characters & cannot exceed 20 characters.
# These aliases should be unique and not registered by other customers within banks in Qatar. While creation of the alias, the mobile application will do an alias availability checks.
For information related to FAWRAN Corporate please refer to Corporate section.
8) I have an account with AlRayan Bank. Can I create more than one Alias for this account?
• Yes. You can have one ‘Mobile Alias’ and five ‘Name Alias’ linked to the same account.
9) I have created Alias and want to modify it?
• A created alias cannot be modified. Instead, the customer must delete the Alias and create a new one.
10) What are the limits set for the ‘FAWRAN’ Service?
• A customer can send a maximum of QAR 50,000 per day through the Fawran service. This limit is cumulative for all his accounts/aliases. The per transaction limit is set at – Minimum- QAR 1 & Maximum QAR 50,000.
11) How do I know the details of the beneficiary (account number/name) when I am sending funds to an Alias?
• While doing the transaction, the system will fetch all details of the beneficiary and show it to the customer to confirm.
12) Does the customer have to create a beneficiary first for sending funds via the FAWRAN service?
• No. Customers don't need to create a beneficiary for sending funds. They simply must input the alias of the beneficiary to proceed.
13) How does a customer dispute a transaction?
• The customer will have to call the call center to raise a dispute.
14) What are the Fees for initiating a FAWRAN transfer?
• Customers will be charged fees based on the below matrix.
| Transfer Amount (QAR) | Fees (QAR) |
|---|---|
| 1 - 1,000 | QAR 0.5 |
| 1001 - 50,000 | QAR 2.0 |
15) How does the ‘Request to Pay’ feature work?
• By using the ‘Request to Pay’ feature, a AlRayan Bank customer (‘Requester’) can request another customer (‘Payer’) to make a payment to the ‘Requester’.
16) How do I use the ‘Request to Pay’ feature?
• The feature is available under the ‘FAWRAN’ menu of the AlRayan Bank application. On selection of the option, customer can select the account where the funds will be credited. Customer can further search the details of the ‘Payer’ to send the request.
17) How are both Parties (Requester & Payer) notified when a request is sent?
• When a ‘Request to Pay’ is initiated, both ‘Requester’ & ‘Payer’ are informed via a SMS
18) How can the ‘Payer’ search and act on a request he has received?
• The ‘Payer’ is notified via an SMS whenever he receives a request to pay. The ‘Payer’ will then log onto the AlRayan Bank Mobile Application and select the “Request to Pay’ icon. On selection all requests he has received will be presented to him. On click on the request, he is prompted with an option to ‘Approve’ or ‘Reject’ a request. On approving a request, a FAWRAN payment is initiated to the requester. An SMS is sent across to both parties informing them of the action taken In case of a rejection by the payer, an SMS is sent across to both parties informing them of the action taken.
19) What are the Fees for initiating a ‘Request to Pay’?
• There are no fees for initiating a ‘Request to Pay’ by the ‘Requester’. When the ‘Payer’ approves a request a FAWRAN payment is initiated. ‘Payer’ will be charged fees based on the below matrix for the FAWRAN payment.
| Transfer Amount (QAR) | Fees (QAR) |
|---|---|
| 1 - 1,000 | QAR 0.5 |
| 1001 - 50,000 | QAR 2.0 |
20) Is there an expiry time for a ‘Request to Pay’ transaction?
Yes, the ‘Payer’ must act upon a ‘Request to Pay’ within a span of 6 hours post which the request will expire.