• FAWRAN is a new service introduced by QCB to enable fund transfer between banks in Qatar. The transfer is instantaneous, and the beneficiary receives the transfer immediately.
• Currently the service is available to Retail/Premier/Private banking customers of AlRayan Bank.
• The FAWRAN option is available under the “Fund Transfer” menu of the mobile application.
• AlRayan Bank customer can send /receive funds to/from :
- Other ARB accounts.
- Other Qatar Bank accounts.
• Currently, customers can send/receive funds only in QAR (to/from QAR denominated accounts).
• Customers having a current or savings account in AlRayan Bank can send or receive funds.
• Yes. As a first-time user, the customer must register for the service by creating an ‘Alias’ and linking this Alias to his/her saving or current account.
• An ‘Alias’ is a unique name given to your account. This Alias is linked to your Current /Savings account.
• An ‘Alias’ is unique across all banks in Qatar.
• Customers use Aliases to send/receive funds as it is easier to use (instead of typing beneficiary account numbers).
There are two types of aliases:
Mobile Alias
• Your Mobile Alias can only be your mobile number registered with AlRayan Bank. This has to be an 8-digit number.
e.g. 55568111
Name Alias
• You Name Alias can be alphabet characters.
• Your Name Alias can be combination of alphabets, numbers & the ‘@’ sign.
e.g. ggg587@, @456784, dilip@123, ahmed, ahmed123 etc.
• Name Alias cannot start with a number.
• Name Alias needs to be at least 3 characters & cannot exceed 20 characters.
# These aliases should be unique and not registered by other customers within banks in Qatar. While creation of the alias, the mobile application will do an alias availability checks.
For information related to FAWRAN Corporate please refer to Corporate section.
• Yes. You can have one ‘Mobile Alias’ and five ‘Name Alias’ linked to the same account.
• A created alias cannot be modified. Instead, the customer must delete the Alias and create a new one.
• A customer can send a maximum of QAR 50,000 per day through the Fawran service. This limit is cumulative for all his accounts/aliases. The per transaction limit is set at – Minimum- QAR 1 & Maximum QAR 50,000.
• While doing the transaction, the system will fetch all details of the beneficiary and show it to the customer to confirm.
• No. Customers don't need to create a beneficiary for sending funds. They simply must input the alias of the beneficiary to proceed.
• The customer will have to call the call center to raise a dispute.
• Customers will be charged fees based on the below matrix.
Transfer Amount (QAR) | Fees (QAR) |
---|---|
1 - 1,000 | QAR 0.5 |
1001 - 50,000 | QAR 2.0 |
• By using the ‘Request to Pay’ feature, a AlRayan Bank customer (‘Requester’) can request another customer (‘Payer’) to make a payment to the ‘Requester’.
• The feature is available under the ‘FAWRAN’ menu of the AlRayan Bank application. On selection of the option, customer can select the account where the funds will be credited. Customer can further search the details of the ‘Payer’ to send the request.
• When a ‘Request to Pay’ is initiated, both ‘Requester’ & ‘Payer’ are informed via a SMS
• The ‘Payer’ is notified via an SMS whenever he receives a request to pay. The ‘Payer’ will then log onto the AlRayan Bank Mobile Application and select the “Request to Pay’ icon. On selection all requests he has received will be presented to him. On click on the request, he is prompted with an option to ‘Approve’ or ‘Reject’ a request. On approving a request, a FAWRAN payment is initiated to the requester. An SMS is sent across to both parties informing them of the action taken In case of a rejection by the payer, an SMS is sent across to both parties informing them of the action taken.
• There are no fees for initiating a ‘Request to Pay’ by the ‘Requester’. When the ‘Payer’ approves a request a FAWRAN payment is initiated. ‘Payer’ will be charged fees based on the below matrix for the FAWRAN payment.
Transfer Amount (QAR) | Fees (QAR) |
---|---|
1 - 1,000 | QAR 0.5 |
1001 - 50,000 | QAR 2.0 |
Yes, the ‘Payer’ must act upon a ‘Request to Pay’ within a span of 6 hours post which the request will expire.